How to solve the problem of notifications on your Fitbit


If you are one of those who have a Fitbit device with a screen, then you can probably receive call and text notifications from your phone. This is useful if you want to receive an alert with a buzz on your wrist without having to consult your mobile. 

In fact, even Fitbit bracelets without a screen, as is the case with the Flex 2, can provide some type of notifications using their LED indicators, or even through vibrations.

At times, it has been observed that the phone may not work well with your Fitbit or it may take time for the information to be synchronized, to the point that it affects the reception of notifications. 

As a general rule, it is a problem resolved by the manufacturer through the updates of their devices, which does not mean that you may still be experiencing some problem of this type in synchronization. 

The problem is known to be caused by wireless connections and Bluetooth settings within the Fitbit app on your phone. Read on to guess how to fix this Fitbit notification issue. 

If it turns out that what you want is to change the model, we offer you a complete compilation of the best Fitbit bracelets that you can buy this year.

How to fix Fitbit notifications

On your Fitbit

First of all, check if notifications are enabled on your Fitbit. Enter the ‘Settings’ menu and scroll to ‘Notifications’. Then verify that all options are activated. 

It is also convenient to check that your Fitbit application is updated to the latest version. If not, the App will inform you that there is a software update that may be from the application itself, or from the firmware of the bracelet or smartwatch. 

In this case, you must make sure that you carry out this update. In the past, some Fitbit products had delays in synchronization with certain mobile phones, something that has been solved with product updates . 

On the phone

Now, verify that your phone and your Fitbit device are turned on and charged. Also check that your phone’s Bluetooth connection is turned on. On an iPhone and Android phone, this is found under ‘Settings> Bluetooth’.

Once it’s activated, you need to check if your Fitbit is connected to the phone. To do this, you must access the Fitbit application installed on your phone, where you will find the connected Fitbit devices with which the mobile is synchronized. 

If you’re connected, an image of your Fitbit will appear at the top of the screen with a green connection symbol next to it (on iPhone, on the left, and on Android, on the right). 

fitbit home screen

You will need to make sure the connection is green before continuing. Touch the image of your Fitbit to go to the options menu. 

To test the connection on Android, click on the three-dot menu located at the top of the screen and then click again on ‘Send a call notification’ as a test. You will not find this option if you have an iPhone.

If the Bluetooth connection works, your Fitbit will vibrate with a fake phone call.

From here, you can click on ‘Notifications’ in the ‘General’ section in Android, or just ‘Notifications’ in the case of the iPhone.

iphone and android notifications

Within ‘Notifications’ you can specify which applications you want to be able to send you alerts for text messages, calendar, emails, WhatsApp messages or any other. 

On both the iPhone and Android, you will find it in ‘Settings> Notifications> Fitbit’. Make sure all permissions are activated. If you still have notification problems with any application, go back to the beginning of the tutorial and repeat the steps. 

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